Dear Sranson and everybody else,
The amount of work that would go in supplying this information would delay the processing of orders even more. For all of you who would like to have more information concerning your order, please send a mail to firstname.lastname@example.org
. But please be mindful; every mail we have to answer delays us in processing orders. We try to answer mails as soon as possible, but we would appreciate it if you give us 2-3 working days before mailing reminders.
We have a standard handling time of 1-3 weeks for regular orders and 5-7 weeks for complete kits including plastics. Customers get updated once the payment has been received: immediately when paid via PayPal in our webshop; within a week when paid via bank transfer or direct PayPal transfer (not in the webshop). We also send an update including Track&Trace once we ship an order. Customers who ordered a complete kit including plastics get updated once we start printing their plastics and when the plastics have been printed successfully.
Hoping to have informed you sufficiently,
On behalf of Gubbels Engineering,